Time is a luxury for me these days. When I do have some down time I try to spend it reading articles and blogposts that will help me grow our business. I've found some pretty great information by many wonderful experts but the one who continues to inspire me almost daily is Seth Godin. Seth's Blog is chock full of little nuggets of insightful intel that make me think. His posts are reality checks for me as I try to connect our store with our community. This was his post today and I think it's so important that I'm going to reprint it here for you to read as well (if you haven't already):
"Are you responsible for what you market?
Let's assert that marketing works.
The money and time and effort we put into marketing goods and services actually works. It gets people to change their minds. It cajoles some people into buying and using and voting for things that they otherwise wouldn't have chosen. (If it doesn't work, save your money).
If it works, then, are you responsible for what happens after that?
If you market cigarettes aggressively, are you responsible for people dying of lung cancer?
I think there are two ways to go here:
1. You're not responsible. The marketer is like a lawyer representing the obviously guilty client. Everyone is entitled to a lawyer, and it's up to the jury to decide. The lawyer's job is to do the best she can, not to decide on the outcome. Market the best you can and let buyers take responsibility.
2. You are responsible. Your insight and effort cause people to change, and without you, that change would never happen.
I'm not sure there's a middle ground. Either we should applaud the folks lobbying on behalf of causes we despise, the pornographers selling products that degrade our society and the politicians spinning and lying to get elected (because all these people are doing is giving us a choice for which we're responsible) or we should take responsibility for stuff we sell.
My take: if you're not proud of it, don't sell it."
I love this entire post, but what struck me particularly was point 2 and everything following. As a business in Altadena, we are responsible and Scott and I and our entire crew are responsible. We are responsible for making a positive impact on our community and in our town. Scott and I are responsible for creating the type of sustainable shopping destination that is a true member of our town, giving and receiving equitably while supporting its economic substructure.
Change comes hard in Altadena, we're all aware of that. But change happens whether or not we like it. What we all can do is to nurture that change and shape it into a positive force. This is what we can do....what WFS can do....to make sure that we're proud of what we're selling. Whether it's an idea or product, it matters not. What does matter is that we try to make a difference. I'm proud of that.
4 comments:
I like this. I like this attitude.
Thank you, Petrea.
It's a fact of life that this recession, combined with other unfortunate circumstances, has left our neighborhood and community unsure about what's happening at Webster's. More changes are afoot as well. What we're trying to do is to reassure everyone that there are Websters who care deeply about what goes on in Altadena and that we're trying to effect some positive changes.
As of last week, the empty store next to us, formerly known as Karen's Hallmark, has been rented. My father-n-law has rented it to the P.E.O. and it will be their thrift store. The PEO is an old, honorable foundation committed to furthering the education of financially distressed women. My grandmother was a chapter president back in Nebraska in the early part of the last century.
I don't yet know how this type of store will affect our shopping center or the community at large. It's a non-profit, so their tax contributions to the County will be different and I can't see a thrift store raising the value of Webster's much. We'll hope for the best, though, and keep soldiering on.
What does PEO stand for?
I'll be glad to see a business in there and I'll check it out. I like to look on the bright side and hope it'll bring good things.
PEO stands for Philanthropic Education Organization and it was founded in the 1860's. We hope it brings good things as well.
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