Thursday, June 18, 2015

Much Ado About Service

Let's face facts, shall we? Retail is a service business, where all our best efforts all boil down to how we are seen by the people we do business with. The most fabulous offerings won't get you very far if your customer service, in the opinion of your customers, is lacking.

However repugnant it is, lousy customer service has been a part of the landscape ever since there have been transactions between merchants and the public. Nothing proves this better than this recent article we stumbled upon (hat tip to Andy Sernovitz) - Poor Service Has Existed Forever: Tablet Inscribed With 3,765 Year Old Customer Service Complaint. Pretty awesome example of an ancient merchant fail, isn't it?

What you won't find here at Hoopla Emporium is lousy customer service. With whatever service you come to us for - UPS shipping, private mailboxes, or just to browse our mostly local offerings in the store, you can expect to be treated as a valuable part of our enterprise (because you are!). We can promise you that, because Scott and I are the ones that deliver that service daily! Just as a reminder, if you have an exceptional experience, you can find us on Yelp here.

Speaking of service, we just wrapped up our 4th semi-annual Open Studios Alta/Pasa/Dena Tour, and it was a blast! We loved hosting the kids from Room 13 USA, and look forward to sending them 20% of the proceeds of the weekend. We're looking forward to doing more with them in the future. Now, it's on to helping plan Altadena's Best Fest! This festival, celebrating what's great about living, working, and doing business in Altadena, is going to be huge. We're planning on closing Mariposa Ave. down between El Molino and Santa Anita, to host art vendors, local food makers, and a car show or two. As a town, we've needed a replacement for the long-gone Old Fashioned Days festival and all of us on the Best Fest committee hope this will be it!

Here are a couple of pictures of the adorable things the kids at Room 13 make, and a picture of Scott and I in front of the store during Open Studios:

Candles from crayons, Room 13 John Muir High

Needle felt creations and art from Room 13 John Muir High

Polymer clay pastry decorations from Room 13 Eliot Middle School

String doll, Room 13 Eliot Middle School

Thanks for stopping by our blog, and we'll see you again soon!