Ever since we took over the ownership of Webster's stationery department five years ago and renamed it Webster's Fine Stationers, we have depended on our staff - our crew members, as we call them - to convey our mission of exemplary customer service to our customers. They've done it so well that we would be out of our minds not to give them the kudos they deserve, on today of all days.
Without our wonderful employees, both past and present, we would not be able to bring you the type of service that enables us to stand out and stand tall, even in this challenging economy. They are the stalwarts of our front line of service to our customers - you - and we'd like you to join us while we take this opportunity to thank them for all their hard work.
It is hard work to bring you the type of service that you'd like to see in an independently owned business. It isn't easy on any given day, and it's certainly not a walk in the park these days. We independents are threatened on all fronts by big-box stores and on-line mega merchants offering insanely low priced goods, shipping deals, and no sales tax. How can an independent retailer match such deals? We can't, and that's the God's honest truth - but what we can offer you can't be compared to those corporate mega-retailers. In truth, we don't want to be one of those huge retailers. We're very comfortable being the grass-roots, community retailer that we are. We offer honesty, integrity, real-person relationships and good, old fashioned service that cares if we do business right. We love being part of what makes Altadena so special!
To our manager, Leilana, and under her, crew members Judith and Joey, Scott and I give you resounding applause for a job well done! Thank you for your continued service to our mission, and thank you for taking Webster's Fine Stationers into the future as a rock-solid, community-centric business - you've truly made this business a labor of love!
We hope you're enjoying your 3-day weekend, friends, we'll talk again next week!
Lori and Scott
No comments:
Post a Comment